Return & Refund Policy

Hanna Race & Design (HRD)

At Hanna Race & Design, we take pride in providing high-quality off-road performance parts, custom fabrication, and specialty components. Due to the nature of our products, all sales are considered final unless a return is specifically authorized by HRD management or required by applicable law.

Returns & Eligibility

Hanna Race & Design does not offer automatic returns or exchanges.

All return requests are reviewed individually and must receive prior approval from HRD management. Submission of a return request does not guarantee acceptance.

For discretionary return consideration, customers must contact us within 30 days of receiving their order.

To be considered, products must generally meet the following conditions:

• Be unused, uninstalled, and in their original condition.

• Include all original packaging, components, hardware, and accessories.

• Include a receipt or proof of purchase.

• Receive written return authorization from HRD management before being shipped back.

HRD reserves the right to approve or decline discretionary return requests based on the product, order circumstances, and condition of the merchandise.

These restrictions do not limit rights or remedies required by applicable consumer protection laws.

How to Request a Return

To request an exception, please email sales@hannarace.com with your order number, the item you wish to return, and the reason for your request.

Our management team will review the request and determine whether a return can be authorized.

Do not ship any products back without prior written authorization. Unauthorized returns may be refused.

If approved, our team will provide the applicable return address, shipping instructions, and any additional conditions.

Return shipping arrangements and costs will be communicated during the approval process. For discretionary returns, customers may be responsible for return shipping costs.

Custom, Special-Order & Non-Returnable Products

Due to manufacturing requirements and the specialized nature of our inventory, the following products are generally not eligible for discretionary returns:

• Custom-fabricated and made-to-order components.

• Special-order and personalized products.

• Modified, installed, or previously used products.

• Products damaged after delivery through improper installation or use.

• Clearance and final-sale merchandise.

• Gift cards.

Any exception must be expressly authorized by HRD management.

Products with defects, damage, or other issues covered by applicable law remain eligible for any legally required remedies.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible at sales@hannarace.com.

Include your order number, a description of the issue, and photographs when available.

Our team will review the situation and work toward an appropriate resolution, which may include a replacement, repair, or refund, depending on the circumstances and applicable law.

For freight shipments, please document visible shipping damage when receiving the delivery.

Exchanges

Hanna Race & Design does not offer automatic exchanges.

Exchange requests must be reviewed and approved by HRD management before any merchandise is returned.

If an exchange is authorized, our team will provide further instructions.

Order Cancellations

Cancellation requests must be submitted as soon as possible.

Orders that have entered production, have been specially ordered, or have already shipped may not be eligible for cancellation, except where required by law.

All discretionary cancellation requests are subject to HRD management approval.

European Union & International Consumer Rights

For qualifying purchases delivered to consumers in the European Union, applicable consumer protection laws may provide a 14-day right of withdrawal.

This right applies regardless of our discretionary return policy, subject to legally recognized exceptions, including certain customized or made-to-order products.

Nothing in this policy limits mandatory consumer rights under applicable law.

Refunds

Refunds are issued only for returns approved by HRD management or where required by applicable law.

Once an authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method within 10 business days.

Please allow additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

Contact Us

For questions regarding return eligibility, cancellations, damaged merchandise, or refund requests, please contact:

Hanna Race & Design
Email: sales@hannarace.com
Website: www.hannarace.com

All discretionary returns require prior written approval from HRD management.